Technology is Your Friend - NOT

Just got done upgrading my wireless modem. Complimentary upgrade from Centurylink - unfortunately NOT intuitive, and the "installation guide" was worthless. I am pretty geeky, and couldn't figure it out - so called "tech support" which was less than helpful - 20 minutes on hold - and then another 10 to convince her that I was who I said I was - because I didnt' have a phone bill in hand. Finally after providing my billing address and last 4 of SSN, she allowed as I was qualified to talk to her. By that time, I had figured out that the modem password was on the bottom of the modem and had it half configured.  Then, when the configuration page came up the user name automatically generated had extra characters - so had to be edited before it would connect. All in all, not a terribly satisfactory tech support call!